Returns
Once you have placed your order, Delicate blaze candles freshly make all your products, this is why we do not offer refunds on customized/personalized or “change of mind” items.
We will provide a replacement, exchange, store credit or give you a refund only if the product is faulty or damaged in shipping. If product is broken or faulty, please email us within 2 days of receiving your product on sales@delicateblazecandles.net with a detailed description, provide photos and send your product back to us within 30 days.
We will investigate the fault/damage once we've received it and will email you if you are eligible for a replacement/exchange or not.
Dispatch of replacement products is between 1-7 days.
“IF” we decide on returning an unwanted product, your product must be unused and in the same condition that you received it. It must also be in the original packaging. You must email us on sales@delicateblazecandles.net within 7days of receiving your product. If we agree on changing the product (depending on the reason) you’ll have to send your product back to us within 14 days to be eligible for a store credit or swapping of product. However shipping costs is the customer’s responsibility.
Several types of goods are exempt from being returned. We do not accept goods that are from our bath and body range due to hygiene purposes.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@delicateblazecandles.net
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email sales@delicateblazecandles.net at and we shall provide you our postal address.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver once we’ve returned items.
Shipping
To return your product, you should email us and we shall provide you with the postal address.
All orders $99.95 and over are FREE shipping Australia wide. Anything less will be automatically calculated at checkout. All orders will be shipped via Australia post or Sendle.
Once order has been placed please allow 7-10 days for time as our products are freshly made upon request. Allow Shipping 3-5 business days after shipping date, however depending on your location this might vary.
If our supplier suddenly runs off of stock that is needed for your order we will contact you to discuss further information.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Once your goods have been shipped, you will get an email/SMS notifying you of this and providing you with a tracking number.
Delicate blaze candles does not take liability/responsibility for stolen or lost parcels. if this incidents does occur email us on sales@delicateblazecandles.net and we will contact our courier company.
Please ensure all your shipping details are correct if you have accidentally provided us with the wrong information, notify us immediately so we can re-direct your parcel. (extra fee may occur).
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.